![]() ![]() You can edit or delete the comments you submit you cannot edit or delete the expert's review itself or any comments left by experts on the review.The expert will get a notification on ExpertVoice when you leave a reply and it will be sent from your brand.If you’d like to reply to an expert's review, type a comment in the text field beneath any review and click “Submit.” We recommend m onitoring your brand's expert reviews weekly and personalizing your replies. If you have a hosted store or product catalog, Reviews, also known as the Review Manager, is where you can efficiently view and engage with all expert reviews that your brand has received since you started to collect reviews on the platform. Learn more about the ExpertVoice Recommendation Display. In addition, brands can manually approve expert reviews when it’s most convenient for them. In the Review Manager, brands who sign up for the ExpertVoice Recommendation Display have the flexibility to turn on Automation to instantly approve expert reviews that meet specific criteria for their display as they are published. The display complements other ratings and review displays, provides shoppers with more authentic product insights from credentialed industry professionals, and is simple to install. You can customize the display theme and colors to match your website and determine if you'd like expert review photos to be visible. ![]() The ExpertVoice Recommendation Display lives on a brand's website and can feature up to 25 of the brand's top expert reviews. Through the integration, brands can unleash the power of expert reviews onto their website and retailers' websites† to help more online shoppers confidently purchase their products. Syndication partners include Bazaarvoice and Yotpo, and brands with E-commerce Advocacy can set up a syndication integration by contacting their ExpertVoice Account Executive. ![]() You can syndicate expert reviews from ExpertVoice to t he ExpertVoice Recommendation Display and/or a trusted third-party syndication partner. Syndication is when content from one website is re-published to a third-party website. To request access to additional features, reach out to your Customer Success partner for more information. Syndicating product reviewsĪccess to syndication and Curation features within the Review Manager varies based on your subscription. Experts can also publish a product review directly from this location by first giving the product a Likelihood to Recommend Scoreīrands can see all of the reviews experts post on ExpertVoice, engage with the experts who shared the reviews, and syndicate reviews all within the Review Manager of the Advocacy Platform.The newest or most recently published reviews are displayed first on the page by default.If an expert learned about the brand on ExpertVoice and passed all educational lessons 100% correctly, their review would include a Brand Certified label and a red lightning bolt icon.Ī written title for the product review is optional but recommended, and a Recommendation Strength bar will encourage the expert to leave a more thorough and valuable review.Įxperts can see all reviews published for a product on the Expert Reviews section of a brand's Product Display Page (PDP) and use the search bar and filters to surface reviews most relevant to them. If an expert purchased the product on ExpertVoice, their review would include a Verified Purchaser label and green checkmark icon. Can upload photos or videos to enrich their review and specify which product category it is best for.Can specify how familiar they are with the product, such as "Used many times," "Used a few times," "Never used it but know enough about it," or "Know nothing about it.". ![]()
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