![]() ![]() K.Z., Inc., a subsidiary of THOR Industries, Inc., is headquartered in Shipshewana, Indiana, and was founded in 1972 on the principles of quality, fairness, courtesy and integrity. Our teams are enthusiastic, empowered and ready to dig in.” “The new structure really frees us up to provide the kind of phenomenal service KZ is known for,” said Miller. He is focused on expediting repair work and ensuring superior quality, as well as timely parts fulfillment.ĭelbert Miller ( ), vice president of corporate, continues to lead the three interrelated teams, taking a high-profile, hands-on role from a new office physically located in the service building. He also manages all aspects of parts shipping, including truck freight. Longtime warranty manager Mark Owens ( ) serves as warehouse and service manager, and is responsible for the service department where RVs are repaired, as well as the body and paint shop. Robbie brings a background in RV manufacturing, with production management and sales experience. He leads a streamlined retail call-center team equipped to responsively field inquiries on topics like locating a dealer for service, out-of-warranty issues, owners manual requests, how-to questions, and much more. ![]() Robbie McClure ( ) was recently named retail customer service manager. Paul joins KZ with an RV production management background, as well as Lean Six Sigma training. He communicates directly with dealers on all matters, backed by KZ warranty veterans Eldon Einselen ( ) and Matt Deal ( ), as well as additional support staff. ![]() He heads up the ongoing single source initiative, with the company expected to be fully single source by year end. Paul Sawyer ( ), Parts/Warranty manager, is responsible for dealer service. We are absolutely invested in the three-team structure, with dedicated managers and robust staffing, so that everyone receives the excellent service they expect and deserve, every time.” “The idea is to provide seamless service across the board, and the new approach really gets us down to that granular level. “KZ’s sales have outpaced the market for four years now, so we’ve had to rethink and expand the way we deliver service,” said Aram Koltookian ( ), president. “I speak for our entire company when I say ‘thank you’ to our Venture dealer family.SHIPSHEWANA, IN – KZ announced this week that it has restructured its service department, dividing it into three highly-specialized teams focused on dealer service, retail service, and repairs & parts, respectively. “Receiving the Quality Circle Award and continuing to be regarded so highly by our Venture dealer body is quite an honor,” Marlene Snyder, KZ/Venture VP of sales and marketing stated. “From unique construction methods to groundbreaking floorplans, to refreshingly-unique style, Venture is always pushing the envelope, and they do it without sacrificing an ounce of quality and warranty support.” “We’ve been a Venture RV dealer since their inception, and I can say confidently that Venture RV products have been one of the biggest factors in our dealership’s success,” Trailblazer RV’s Chris Graham stated. Venture RV is a division of KZ Recreational Vehicles headquartered in Shipshewana, Indiana. Venture’s commitment to innovation, quality and customer service really shows.” “I couldn’t be more proud of everyone connected with the design and construction our products. “Venture’s entire line was recognized, including Sonic Lite/Sonic, Stratus and SportTrek/SportTrek Touring,” Venture GM Dave Boggs stated. RVDA Chairman of the Board Chris Andro announced the award’s recipient. The award is based on dealer satisfaction ratings in several categories, including reliability and quality, parts, warranty and sales. Venture RV was recently awarded the 2020 RVDA Quality Circle Award, which recognizes top-rated manufacturers in several dealer and customer support areas. ![]()
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